Welcome to the Victorian Ombudsman website. The Victorian Ombudsman is a constitutional independent officer of the Victorian Parliament. The office was established under theOmbudsman Act 1973.
The Ombudsman promotes excellence in public administration in Victoria and seeks to ensure the highest possible standards of public sector service delivery to all Victorians. The Ombudsman enquires into or investigates administrative actions taken by a Government department or public statutory body or by any member of staff of a municipal council. The office also has some important functions aimed at ensuring compliance by state entities with certain specified Victorian legislation such as the Whistleblowers Protection Act 2001, Freedom of Information Act 1982 and the Charter of Human Rights and Responsibilities Act 2006.
The Ombudsman is independent and impartial and provides a free service.